Customer Testimonials

Appointment was on time and though

Great job. Thank you

Fast and friendly service. Treat you like family

Jim and crew were outstanding as always

Great service and communication.

This team continues to be exceptional at every opportunity.

Megan is the absolute best! She went over everything that needed to be done and was upfront with me on what could wait to be fixed. I appreciate her so much for the honesty! I recommend working with her on your next mechanical issue! Thanks again!

On time, went over my checklist with me. Friendly staff

The service is good but I was a little unhappy with the loaner vehicle that I got had a radio that was not working. It was a 2020 Chevy equinox loaner vehicle number 43. The guy said I could bring it back but I wasn’t about to do that so yeah not One radio station would come in.

Very nice 👌

I felt that the service rep (Jim) knew what I wanted checked out from a previous phone call, was respectful & friendly. He called with info about what the problem was & the solution. Getting a loaner car is a big plus for me. Thank you Burtness for keeping my 2008 Equinox running so well!

Very cordial and thorough. Quality work at a reasonable price.

Courteous service folks. I was disappointed when I was quoted $32 and the bill came to almost $36 +tax due to a nearly $4 fee that I was not previously quoted. I paid the entire bill but won't be back due to this issue.

Oil change and tire rotation and multi point inspection all good. Good service

They fixed our transmission in a timely matter once they were able to get the part and kept us informed of the progress.

Took a long time for the part to come in but Burtness took care of the repair as soon as the part arrived

once again Burtness Chevrolet you have always out done yourself. Year after year with your fast excellent service 👏 always explaining in fine detail what's wrong and what needs to be done. you have took care of my H2 and my other vehicles over 15 years and I never been disappointed, but overly Happy 😊. --- Thank You Burtness ....TC !!

Quick, friendly and professional!

The staff was very friendly when i arrived for my appointment. I stated my issues along with my concerns. They took care of everything they needed too .

Burtness is all about customer service and I really appreciate how they help me get my vehicle there for service. My salesman Brad Behren's the best.

Great place

Everything was great

The people at Burtness are always great they let you know if there something that needs replacing.

Excellent service, always.

Service was easy to schedule. Checkin is quick and my oil change and tire rotation takes less than one hour to complete.

very poor experience/ communication. I was in a hurry, required two plus hours for oil change and would have been longer had I not inquired about it. I can no longer wait for oil changes like this in the future. thank you

Jim was very pleasant and listened attentively to my concerns. I am VERY happy with my experience here. Thank you Burtness Chevy!

My car was in getting worked on for 2 weeks. I had to wait for a part to come in. They keep you updated on the whole process. They are all very nice. Love going there!

Great service as usual I never have any issues when having service at Burtness. There are other Dealers that should take lessons from them.

I was a sales manger in janesville for 26 years and went back to kayser to buy a new car and was treated so poorly that I contacted burtness and ended up buying my new Buick from Brad and Matt. Me and all of my family will now be buying at burtness. Thank you very much for your great treatment

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Burtness Whitewater is an amazing dealership. My sales person Nick was amazing. The finance manager Dan and Abs were great as well. This is not your stereotypical car dealership. When you dealimg with them they are completely honest and transparent. You don't have to worry shady dealership practices here. They go above and beyond and exceed expectations. Me and my wife are very happy with our new Jeep Grand Cherokees. The Burtness team is amazing

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The technician didn’t put oil in my car, I picked it up with low oil pressure and engine power lights on as well as a check engine light and my vehicle had a ticking noise. I drove around to the service entrance and the same tech checked the oil and added A LOT of oil (which I saw with my own two eyes) . Had I kept driving my engine could’ve been ruined. Not a good look considering it was my first oil change at 4k miles. I don’t think I will be back to get my vehicle ... Read More

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Google - May 31, 2024

The technician didn’t put oil in my car, I picked it up with low oil pressure and engine power lights on as well as a check engine light and my vehicle had a ticking noise. I drove around to the service entrance and the same tech checked the oil and added A LOT of oil (which I saw with my own two eyes) . Had I kept driving my engine could’ve been ruined. Not a good look considering it was my first oil change at 4k miles. I don’t think I will be back to get my vehicle serviced there as i can’t trust the tech to perform a simple oil change.

For the second straight visit I leave disappointed and feel the person who did the work on my truck is being lackadaisical. Last time they failed to reset my fuel filter after replacing it and this time they left a broken tire in the truck bed but were able to get the rim from the truck bed to put on my new set of tires.

I bought a vehicle from them last fall and have had back to back problems with it. They’ve pretty much had my car all summer “fixing” issues and not listening to my concerns. I have been lucked out when it came to getting me a loaner vehicle, thank Goodness I have amazing friends who’ve lent me their cars during this frustrating time. Poor service and communication. Would never recommend this place.

Absolutely POOR SERVICE! I had my Jeep Renegade in to fix CV axle. They didn't get the correct parts in and said I could pick it up. I asked if it would be fine to drive up north. Quinn said, "of course, you should've any issues." Well, Quinn was definitely wrong. Apparently, my Jeep blew off a CV axle rod (or something like that, not a car person). It broke down on I39 South around noon or 1pm on a Sunday, while many , many people were coming home from up north. I had a full panic ... Read More

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Google - Jul 31, 2023

Absolutely POOR SERVICE! I had my Jeep Renegade in to fix CV axle. They didn't get the correct parts in and said I could pick it up. I asked if it would be fine to drive up north. Quinn said, "of course, you should've any issues." Well, Quinn was definitely wrong. Apparently, my Jeep blew off a CV axle rod (or something like that, not a car person). It broke down on I39 South around noon or 1pm on a Sunday, while many , many people were coming home from up north. I had a full panic attack breakdown. I would NEVER TRUST this dealership ever again!!

poor communication - didn't listen well to what I was most interested in having diagnosed.

Found my perfect vehicle, drove 90 minutes to see it. Got financing approval and was waiting for service work to be completed. 3 days later I'm told the vehicle was sold on me. Come on down and we'll take care of you. Another 90 minute drive to see a vehicle that had none of the features I needed, older, more money and no interest in helping me out for their mistakes or failures. Listen to your customer, do what is right! I've been in the automotive industry 20+ years, completely unethical and unacceptable.

I believe your prices are pretty high;$ 82.00 for an oil change is relatively high; I can take it elsewhere for a considerably lower cost, with the same grade of oil that I get. I think you are pushing business away with prices. But, that is only my opinion. Thank you for listening!

The worst dealer to go through for trading in vehicles . Lowest prices as far as trade in values.

Only go if you bought or plan to buy from them otherwise you will get treated like a peon. They have no time for regular folk.

Well it started with the oil change on my 2015 Silverado. The oil was overfilled as well as the door paint chipped where it smacked into the lift and no one told me about. There is record at the dealership of the mistake. I made them flatbed it In. As running an engine over capacity can damage seals etc. So that made me lose faith in the truck as well as the dealership. So I decided to give another chance being the forgiving person that I am. I then purchased a 2007 impala Ltz from them and the owner Matt boditch was ... Read More

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DealerRater - Mar 29, 2018

Well it started with the oil change on my 2015 Silverado. The oil was overfilled as well as the door paint chipped where it smacked into the lift and no one told me about. There is record at the dealership of the mistake. I made them flatbed it In. As running an engine over capacity can damage seals etc. So that made me lose faith in the truck as well as the dealership. So I decided to give another chance being the forgiving person that I am. I then purchased a 2007 impala Ltz from them and the owner Matt boditch was such a tight wad he was willing to lose a deal over $100. This is after they screwed my truck up mind you...I caved and bought the car ,that ended up having an oil leak,which they fixed. However their several point check they say they did,well...obviously they didn't. So some time passed and back in October2017 I scheduled an oil change and tire rotation on my Silverado. They did fine on the oil change, the rotation. Not so well. I got a half mile down the road to feel nothing but vibration. So I kept going and at 45 mph my rear tire fell off ! That's right ,fell off! I called the Dealership I specifically asked to talk to the owner Matt boditch And he came out to the scene. So after a few choice words and exchange for a different truck, so I could use it to assist in my move I drove away. It took them about a week and over $2000 to fix it now mind you this was a 25 year mechanic that made this mistake that could have hurt me or someone else very badly. Now as you can imagine I definitely did not have any faith in the dealership or my truck. I consulted an attorney to see what my options were I was not looking for any major royalties other than a great trade in value and Cost on a new truck. As soon as I told him I consulted an attorney he did not want to talk to me. I told him I only consulted an attorney not hired one. He then asked me what I wanted. I told him a great trade in value and a new truck at cost. Then he went around in circles telling me that he had no room to move on a new one and I think at that point all he really cared about was the dollars. Not the fact that he could have seriously hurt me or someone else or at the very least just to satisfy me as a customer as I live 3 minutes away from the dealership. So after the disgust of him not wanting to satisfy me. I decided to trade in the truck and get a brand new one from a different dealership. And since then I have heard some bad stories about the same mechanic. Not tire falling off bad but poor inspection/repair bad. Bottom line,he is a self-centered man that has no desire to satisfy a customer under no circumstance. But it makes sense, he didnt build the dealership,he Inherited it from his deceased father, R.I.P.

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I took a test drive of a used car that had been a dealer loaner and had a great price. Hank Abb was the employee who worked with me. He was very friendly and helpful and didn't pressure me. He pointed out alternatives when I expressed my concern with buying a loaner. (The loaner was actually in really good shape for its age; they serviced it in-house regularly.) After I decided on a newer car somewhere else, he followed up with me to see if I was still in the market and needed any help.

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